Shipping Method: We partner with reliable courier services to ensure your order is delivered safely and on time. The shipping method depends on the product(s) and delivery location.

Shipping Charges: Shipping fees are calculated based on the shipping method, weight, dimensions of the product(s), and delivery address. The exact charge will be shown at checkout.

Delivery Time: Orders are usually delivered within 7–10 working days. You will receive a tracking ID within 3–5 days after placing your order. Please note, we do not dispatch orders on Sundays.

Festive Delays: During festive periods, courier companies may experience delays. We appreciate your patience and assure you we’ll do our best to deliver within the promised time frame.

Tracking: Once shipped, a tracking number will be shared via WhatsApp. You can monitor your delivery either on our website or directly through the courier’s tracking portal.

Urgent Delivery Requests: For urgent shipments, feel free to reach out:
WhatsApp: +91 93233 21439
Email: playelementsindia@gmail.com

Damaged or Incorrect Items: We take utmost care to ensure your order is packed safely and reaches you in perfect condition. However, in the rare event that you receive a damaged or incorrect item, please follow the steps below strictly for us to assist you:

Unboxing Video is Mandatory:

To process any complaint, a 360° unboxing video is compulsory. This video must:

• Begin from the moment you receive the sealed parcel, clearly showing the tracking label/docket number.

• Show the entire process of opening the package, checking the products, and highlighting any damage or issue in real time.

• Be continuous, with no pauses, cuts, or edits.

• Clearly verify the working condition of items (if applicable).

No claims will be entertained without a proper unboxing video. This is a strict policy applicable to all customers — no exceptions will be made.

Timeframe for Reporting:

• All concerns must be reported on the same day of delivery.

• Contact us within 24 hours of receiving the parcel.

No Responsibility Without Proof:

• If the unboxing video is missing or incomplete, we will not be responsible for any missing, broken, or faulty product.

We thoroughly check every product before dispatch to ensure it’s in perfect condition. This policy is in place to maintain fairness and transparency for all customers.

Note: Orders cannot be cancelled once the item has been shipped. We do not allow cancellations or exchanges.